Inside Sales(外资高端器械)

Published on 27/02/2024

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Job Description:

In this role you will:
• create a long term relationship with our customers
• Create and manage client engagement campaigns
• manage caring activities to cross upsell
• handle all the requests from new and/or existing customer guaranteeing the follow up activities
• Proactively generate business opportunities through marketing campaigns by creating a strong interaction (via call/email/ chat).
• manage caring activities to cross upsell

Key Roles Responsibilities
• Guarantee the achievement of quarterly inside sales targets to maximize company results in an omnichannel sale organization
• Fulfill lead generation activity aimed to increase the customer base
• Manage inbound activities, WeChat, Email and Telephone, (customers for all segments BTB/BTC) delivering a unique selling experience while understanding their needs and offering the right solution to reach the customer's satisfaction
• Manage outbound calls to generate new business opportunities
• Support our sales force on the field scheduling visits
• Manage and nurture the CRM Database to ensure information is accurate and up to date
• Collect and share adequate market feedback with relevant departments
• Oversee the process from order to installation checking the customer satisfaction and upselling additional products or services where applicable
• Ensuring the highest levels of customer experience are delivered to both our consumers and partners at all times and via every communication channel
• Provide information regarding products/services and other related enquiries
• Be the face of Technogym to our customers and partners alike
• Complete the deliverables assigned and commit to the KPI
• Other tasks assigned by supervisor

Jobs Requirements / Technical and soft skills
• over 5 years’ experience in telesales or another sales/customer service role
• Bachelor degree ideally with business development experience
• Excellent (phone) sales techniques and communication, interpersonal skills
• Cool-tempered and able to handle rejection
• Teamwork in sales-oriented environments
• Outstanding negotiation skills with the ability to resolve issues and address complaints and doubts
• Long term customer relationship approach
• Ability to identify process improvements
• Fluent in English is desirable
• CRM management – knowledge of Salesforce.com is desirable
• Interest and passion for technology evolution and innovation

Industrial sector


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